At İzmir Klima Temizleme, we provide high-quality cleaning services for all types of facilities, including homes and commercial spaces, with a 100% satisfaction guarantee. Our trained staff ensures reliable and affordable cleaning solutions, from booking online to delivering spotless results. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you visit our website, request a callback, schedule an appointment, or engage our cleaning services. We are committed to safeguarding your privacy while delivering exceptional cleaning experiences, in compliance with the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents, and Microsoft Advertising’s policies for transparency in digital marketing.

1. Information We Collect

We collect information to deliver seamless cleaning services and ensure your facility is spotless. The types of information we collect include:

1.1 Personal Information You Provide

• Contact Details: Name, email address, phone number, and address provided when requesting a callback, scheduling a cleaning appointment, or inquiring about our services.
• Service Details: Information about your cleaning needs (e.g., type of facility, cleaning frequency, or specific requirements) shared during booking or consultations.
• Payment Information: Credit/debit card details or billing information processed through secure third-party payment gateways for cleaning services.
• Communication Records: Data from contact forms, callback requests, emails, phone calls, or customer feedback surveys, enabling us to provide tailored cleaning support.

1.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system, and time zone, collected via cookies or similar technologies to optimize your website experience.
• Usage Data: Pages visited (e.g., Our Services or Our Portfolio sections), time spent on the site, and referral sources.
• Location Data: Approximate location based on your IP address to tailor services to your region and comply with regional regulations.

1.3 Information from Third Parties

We may receive information from trusted partners, such as:

• Analytics providers to track website performance and improve customer engagement.
• Payment processors to verify transactions securely.
• Booking platforms to manage appointment scheduling and customer records.

2. How We Use Your Information

We use your information to provide reliable and affordable cleaning services, ensuring your satisfaction with every visit. Our uses include:

• Service Delivery: To process booking requests, schedule cleaning appointments, and perform home or commercial cleaning services.
• Customer Support: To respond to inquiries, provide service updates, and offer recommendations for your cleaning needs.
• Business Operations: To process payments, manage customer records, and coordinate with our trained cleaning staff.
• Website Optimization: To analyze usage data and enhance website functionality, ensuring a user-friendly booking experience.
• Marketing: To share updates on cleaning services, promotions, or customer testimonials, with your consent where required.
• Legal Compliance: To meet obligations under tax or consumer protection regulations.

3. Legal Basis for Processing (GDPR)

For clients in the European Economic Area (EEA), we process personal data based on:

• Contractual Necessity: To fulfill cleaning service agreements, such as appointment scheduling or service delivery.
• Consent: For marketing communications or non-essential cookies, with clear opt-in mechanisms as required by Microsoft Advertising.
• Legitimate Interests: For improving our services, analyzing customer feedback, or ensuring operational efficiency, provided your rights are not overridden.
• Legal Obligation: To comply with regulations, such as tax reporting.

4. How We Share Your Information

We do not sell your personal information. We may share data with trusted partners to deliver our cleaning services, including:

• Service Providers: Third-party vendors for payment processing, analytics, or booking platforms.
• Cleaning Staff: Our trained team members to coordinate service delivery.
• Legal Authorities: When required by law, court order, or government request (e.g., for tax purposes).
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the acquiring entity.

All partners are contractually obligated to protect your data and use it solely for the specified purposes, ensuring compliance with Microsoft Advertising’s privacy standards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, ensuring easy access to booking forms and service details. Cookies may include:

• Essential Cookies: For website functionality, such as session management or booking form submissions.
• Analytical Cookies: To monitor site performance and optimize user experience, in line with Microsoft Advertising’s policies.
• Marketing Cookies: To deliver tailored promotions about our cleaning services, with your consent as required by Microsoft Advertising’s Consent Mode for EEA, UK, and Swiss users.

You can manage cookie preferences via your browser settings or our cookie consent tool, ensuring compliance with GDPR, CCPA, and Microsoft Advertising’s requirements.

6. Data Security

We prioritize your data security with measures reflecting our commitment to quality service:

• SSL/TLS encryption for secure data transmission.
• Restricted access controls and secure servers.
• Regular security audits to protect your information, mirroring the care we put into cleaning your facilities.

While we strive for maximum security, no system is entirely foolproof. Contact us immediately if you suspect a data breach.

7. Data Retention

We retain your information only as long as necessary to provide our cleaning services or meet legal requirements:

• Customer and Service Data: Kept for the duration of our relationship and up to 5 years post-service for record-keeping and follow-up support.
• Payment Data: Retained for up to 7 years for tax and accounting purposes.
• Analytics Data: Typically stored for 24 months, unless anonymized.

8. Your Rights

You have rights to control your personal data, ensuring we respect your privacy while delivering spotless results:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete information.
• Deletion: Request data deletion, subject to legal obligations (e.g., tax records).
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing for marketing or legitimate interests.
• Withdraw Consent: Revoke consent for non-essential processing, such as marketing emails.

For California residents (CCPA), you also have the right to:

• Know what personal information we collect, use, or disclose.
• Opt out of data sales (we do not sell your data).
• Non-discrimination for exercising your rights.

Contact us via email or phone to exercise your rights. We’ll respond within 30 days (or 45 days for CCPA requests), ensuring compliance with Microsoft Advertising’s transparency standards.

9. International Data Transfers

Your data may be transferred outside your region, such as to servers managing our booking systems. We use safeguards like Standard Contractual Clauses (SCCs) for EEA clients to ensure GDPR compliance.

10. Third-Party Services

Our website may integrate with third-party services (e.g., payment processors, analytics tools for Microsoft Ads campaigns, or booking platforms). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

11. Children’s Privacy

Our cleaning services are not directed to individuals under 16, and we do not knowingly collect their data. If we discover such data has been collected without parental consent, we will delete it promptly. Parents/guardians can contact us with concerns.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be posted on our website or communicated directly to clients. The “Last Updated” date indicates the latest version.

13. Contact Us

For questions, concerns, or to exercise your data rights, reach out to our team:

İzmir Klima Temizleme
Email: info@izmirklimatemizleme.com

For GDPR and CCPA purposes, our Data Protection Officer is reachable at the same email address.